FAQ

FAQ

01. How will my order ship?
We ship via UPS for the custom rally towel and USPS for the bandana.
02. Will I get a email when my order ships?
Yes, when your order ships we will email you.
03. What file format should I submit my design in?
Please provide vector files, we prefer an Adobe Illustrator .ai or .eps file with outlined text.
04. Will there be a setup fee?
Yes, there is a one time set up fee of $35.
05. Do orders have a minimum quantity?
There is no minimum quantity for the bandanas. The minimum order for the rally towel is 75.
06. Why does Litewave use white lights?
White lights make the brightest statement, creating the most excitement.
07. How long do the lights last?
The light units last 40-60 hours.
08. Can I change the batteries?
Yes, for a additional fee you can simply unfasten the snap and you can replace the 2CR 2032 batteries.
09. Can I wash my rally towel or bandana?
Yes, hand wash in cold water using gentle soap leaving the battery pack hanging out of sink. Do not immerse battery.
10. How long before I receive my custom rally towel?
3-4 weeks.
11. How long before I receive my bandana?
3-5 days.
12. Can I rush my order?
Yes, for an additional fee we can expedite your shipping to meet your needs.